Human Resources > Employee Assistance Program – staff wellbeing
Authorised by Chief Executive Officer
Revised Date: 22 June 2022
Kyeema Support Services Employee Assistance Program (EAP) is a work-based intervention program designed to identify, assists and protect the general psychological wellbeing of employees by offering a wide variety of services.
Objective
Kyeema Support Services cares about the health and well-being of its employees and recognizes that a variety of personal problems can disrupt their personal and work lives. Although many employees solve their problems either on their own or with the help of family and friends, sometimes employees need professional assistance and advice.
Eligibility
All active employees are eligible for benefits under this policy.
Procedures
Kyeema encourages its employees to seek support from their manager and gives managers the authority to refer employees to a counsellor or third party support service if they believe the employee would benefit from additional support.
Through the employee assistance program (EAP) Kyeema Support Services provides confidential access to professional counselling services for help in confronting such personal problems as alcohol and other substance abuse, marital and family difficulties, and emotional distress. The EAP is available to all team members, and it offers problem assessment, short-term counselling and referrals to appropriate community services.
The EAP is strictly confidential and is designed to safeguard an employee’s privacy and rights. Information given to the EAP counsellor may be released to Kyeema Support Services only if requested by the employee in writing. All counsellors are guided by a professional code of ethics.
Personal information concerning employee participation in the EAP is maintained in a confidential manner.
There is no cost to the employee for the referral to see a counsellor. The service may be available through your GP where 5 visits to a counsellor are provided at no cost to the individual. If preferred by the employee, the Manager or Human Resource Officer will seek a counsellor, and where appropriate cover costs if the incident or situation has arisen or been caused within the workplace.
Should an employee sustain a minor physical injury by a participant, appropriate physical therapy appointments such as a massage can be organised by the Manager or Human Resource Officer. If the injury persists it will become a Workcover issue. Employees are required to document all injuries in a written incident report and notify their Manager as soon as possible.
Staff wellbeing checks are completed by managers or their delegates when felt necessary. If an employee gives an indication of unhappiness or dissatisfaction the Manager and/or delegate is to follow this up and take appropriate action. The wellbeing of the employee may be document on Carelink or in a written format in a file that assures privacy is maintained. Staff are encouraged to support the wellbeing of their colleagues who may disclose harm. If a colleague is unsure how to best support a staff member they are encouraged to seek advice from their Manager or Human Resource Officer.