Human Resources > Position Descriptions > Housing Supervisor (Supported Independent Living)
Authorised by Chief Executive Officer
Revised Date: 19 May 2023
Position: Housing Supervisor (Supported Independent Living)
Award and Condition: Kyeema Enterprise Agreement
Hours: including administration and direct care shifts
Responsible to: CEO
Probation period: Three Months
Location: 50 Lalor Street office and two Palmer Street Portland SDA Houses.
Objective of Role
Support the delivery of high quality Supported Independent Living (SIL) services in a person-centred and strengths-based way, to enable the tenants to live a fulfilling and independent life.
Develop a good understanding of NDIS Home and Living guidelines for service delivery.
Staff Management:
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Assist, guide and support Supported Independent Living staff to carry out their job by clearly defining roles and responsibilities and providing adequate resources and training |
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Ensure that staff members have clearly defined responsibilities and the resources to carry out their work. |
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Coach and mentor SIL staff to problem-solve and make decisions in the best interest of residents |
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Promote a positive and safe work culture, addressing any conflicts that arise |
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Coordinate and participate in staff meetings. Coordinate special staff meetings as required |
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Demonstrate a high standard of conduct and values |
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Roster staff using Kyeema’s Client Management System, Carelink |
Resident focused:
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Ensure staff assist residents to develop life skills and encourage independence |
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Support the opportunity for residents to engage in meaningful activities inside and outside the home
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Build trustworthy relationships with participants, carers, families, other providers while maintaining boundaries and privacy |
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Ensure residents and their families are aware of Complaints (Speaking Up) Management systems and Incident Reporting procedures |
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Promote advocacy systems that support resident rights such as house meetings and the Community Visitor Scheme |
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Implement positive behaviour management strategies where required
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Manage resident vacancies as required |
Training:
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Maintain responsibility for staff inductions of SIL houses including new staff inductions and fire safety training |
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In collaboration with the training officer monitor and document on-going staff training needs |
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In collaboration with the training officer have input into the annual training plan noting specific training needs for staff from your Program area. |
Quality Assurance
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Ensure Complaints Management and Incident Reporting systems are adhered to |
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Ensure all Practice Standards are communicated to SIL staff, and that these standards are met or exceeded. |
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Provide services in accordance with OH&S guidelines and procedures |
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Undertake all work in line with Kyeema policies and procedures and NDIS practice standards |
Reporting:
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Develop / maintain and update documents relating to SIL area |
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Ensure that all record keeping complies with service standards |
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Report incidents to manager and/or to NDIS Commission |
Financial and Budgeting monitoring
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Prepare and monitor resident rosters of support and be aware of the financial implications of staffing, vacancies and household expenditure |
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In liaison with CEO and Finance Manager remain informed about the income and expenses of own program area |
General
Kyeema Support Services endeavours to provide the best service possible for people who have a disability. To do so we must be able to adapt to people’s choices and changing needs.
It is acknowledged that such need for flexibility may impact on the key task areas as listed above. It is the responsibility of the CEO and relevant manager to monitor any significant adjustments to the above as required.
Kyeema aims for a friendly and supportive workplace culture and intentionally seeks staff with values of respect, honesty and integrity. These values best support vulnerable people and contribute to enjoyable workplace relationships.
Non-discriminatory and Child Safe Responsibilities across the organisation
•Kyeema holds a policy of zero tolerance to racism and has expectations that staff and volunteers will act on incidents of racism
•Kyeema has systems to protect children from abuse, will take all allegations very seriously and will respond to them consistently in line with Kyeema’s policies and procedures
•Kyeema is committed to promoting cultural safety of Aboriginal children, cultural safety of children from culturally and/or linguistically diverse backgrounds and to providing a safe environment for children with a disability
•Kyeema is committed to ensuring the acceptance and inclusion of participants' and workers' gender identities
Skills, Qualities Qualifications required for position of Housing Coordinator/Supervisor (Supported Independent Living)
The following are a mix of qualities, skills and experience desirable for the position of Housing Coordinator
•A proven ability to problem-solve and calmly troubleshoot problems that may arise in day-to-day operations
•Highly developed interpersonal skills with the ability to build positive relationships with all Kyeema stakeholders including residents, their families or carers, and Kyeema staff.
• Knowledge of, or the capacity to learn about, the interface between Specialist Disability Accommodation (SDA) and SIL.
•Well-developed time management and organisational skills
•Ability to adapt to an ever-changing environment
• Effective administrative, report writing and IT skills
• Demonstrated ability and commitment to work in a team environment
•Certificate IV in Disability or other relevant qualification
•NDIS Worker Screening Clearance or willingness to obtain one
•First Aid with CPR
•Driver’s license and reliable vehicle