Human Resources > Positions Descriptions > On Call
Authorised by Chief Executive Officer
Revised Date: 16 December 2021
Position: On Call
Award and Condition: Kyeema Enterprise Agreement
Hours: By Arrangement
Responsible to: Supports Manager, Chief Executive Officer
Objective of role
The purpose of out of hours On Call is to provide additional safety and support to participants and staff by ensuring experienced staff members are available at all times.
Key Responsibilities
•Have the phone and the On Call Folder in your possession at all times
•Act in a supportive role to after-hours and weekend activities and programs
•Support callers with any issues to adhere to Occupational Health & Safety guidelines in decisions
•Undertake On Call in a manner that supports Kyeema’s mission and vision statements
•Document any communication including phone calls and text messages on the sheets provided in the on call folder
Key Duties
•Respond to all phone calls to the 0417 156 239 mobile. This phone may be carried in your possession at all times or the number diverted to your preferred phone
•If a critical issue occurs contact the CEO or Supports Manager
•Provide support & direction to staff, participants and carers when required
•Take message from participants, families or carers who ring the on call phone. Non pressing issues can be dealt with during office hours
•If any non-critical but important issues arise while you are On Call provide the appropriate person with a verbal report and or written notes, on the first working day after On Call
General
Kyeema Support Services endeavours to provide the best service possible for people who have a disability. To do so we must remain flexible, and able to adapt to peoples changing needs. It is acknowledged that such flexibility may impact on the key task areas as listed above. It is the responsibility of the CEO and the Supports Manager to monitor any significant adjustments to the above as required.