Quality Assurance Procedures / Participant Audit Notification Procedure
Authorised by Chief Executive Officer
Revised Date: 30 January 2020
Service quality audits always include interviews with participants and/or their carers or nominees. The NDIS works on an opt-out basis for interviews so those chosen by auditors for interview will need to make known their decision to participate or otherwise.
A letter containing information on audit schedule and entry/exit meeting times is sent to participants approximately a week before commencement of audit. The name of organisation conducting the audit and the names of auditors should also be included.
Participants and supported employees are invited to attend entry/exit meetings. Parents/ carers are also welcome.
Participant Audit Information Letter QAF-6
Audit Interview Schedule QAF-03