Participant Support Procedures > Participant Survey Procedure
Authorised by: Chief Executive Officer
Revised Date: 20 December 2019
Kyeema Support Services Inc. (Kyeema) ensures that services regularly review and monitor compliance, quality of service provision and performance against the Disability Standards. An annual survey is distributed to participants and any issues are followed up by a Community Advocate.
Process for Kyeema Support Services Inc.
1. The participant survey will be conducted annually.
2. The Kyeema Chief Executive Officer will co-ordinate the survey process.
3. Appoint an independent facilitator (Advocate) to liaise with the participants/parents/carers if required and collate the completed surveys.
4. Kyeema to forward the survey to all participants, families and carers so they have the option to complete the survey.
5. Include a letter with the survey explaining the process and if they would like to speak to an Advocate.
6. After collating the surveys the Advocate to make a report for the Chief Executive Officer.
7. Use the Kyeema Speaking Up Advocacy Group as the steering committee for the review process.
8. If a participant has a specific complaint, the Advocate would encourage him/her to speak to the relevant Manager/Team Leader.
9. Report results to the Continuous Quality Improvement Group and to Family and Carer’s Catch Up.
10. Advocate report to be distributed to Board.
Participant Survey CCF-15
Participant Survey Letter CCF-64