Corporate Services and Admin > National Disability Insurance Agency > Provider Portal User Access Procedure
Authorised by Chief Executive Officer
Issue Date: 12 January 2015
In order to access Kyeema’s National Disability Insurance Agency (NDIA) Provider Portal employees must be registered with the NDIA.
Employees who will need access to the portal will generally be fulfilling one of the following roles:
•maintaining the organisation’s registration details
•viewing information about specific participants
•lodging claims for payment and viewing payment history.
Portal access for all employees is not recommended by the NDIA because:
•it exposes participants to increased privacy risks
•it requires a larger administrative overhead for organisations
The Provider Portal has five different roles that can be assigned. (Reference www.ndis.gov.au Information for Providers – Managing use access to the Provider Portal
Staff Read
This role would be used by administrative staff to view basic information about your registration(s) and the support items that you are registered to provide. People with this role can:
•View registration details
•View a list of supports that can be provided
•Read information documents
Manager Read
This role is for staff who would want to confirm information but not change it. People with this role can:
•View basic participant details
•View support items in plan
•View registration details
•View a list of supports that can be provided
•View claims
•View payments
•View information documents
Senior Administrator
This role is for the person who manages registrations and users of the Provider Portal for your organisation. People with this role can:
•View basic participant details
•Connect to a participant
•View support items in a plan
•View registration details
•Manage the list of supports that can be provided
•View claims
•Make claims
•View payments
•View information documents
Claims Administrator
This role is for staff who will be entering claims into the Provider Portal. People with this role can:
•View basic participant details
•Connect to a participant
•View support items in a plan
•View registration details
•View a list of supports that can be provided
•View claims
•Make claims
•View payments
•View information documents
Case Worker
This role is for supervisors and shift managers of staff who will work most closely with participants. It is intended to give contextual information on a participant that a staff member is supporting. People with this role can:
•Connect to a participant
•View participant details
•View participant plan details
•View support items in a plan
•View registration details
•View a list of supports that can be provided
•View claims
•View payments
•View information documents
It is recommended that only supervisors and shift managers be given this role because it gives access to personal information about a participant and a supervisor can ensure a staff member is working with a participant before they are given access to this information.
How to get Provider Portal access
Each employee who will require portal access must complete a Provider Portal User Access Form ADF-30
The task of sending and tracking all requests for Provider Portal access is managed at Kyeema by the CEO and/or Admin Manager.
Once processed, an activation code is issued to the employee, who enters the code when logging into the portal for the first time.
NDIA Provider Portal User Access Form ADF-30