Quality Assurance Officer

Human Resources > Position Descriptions > Quality Assurance Officer

Authorised by Human Resource Officer

Revised Date: 06 June 2022

Key Responsibilities

•      Plan, execute and oversee Quality Assurance policies and procedures and provide updated copies to Administration staff to be uploaded on Kyeema’s Quality Management System

•      Maintain current and future policies and procedures while ensuring they comply with NDIS practice standards and relevant Australian laws and guidelines

•      Ensure all current and future policies and procedures comply with Kyeema’s Vision and Mission statements

•      Conduct continuous research to improve policies and procedures

•      Ensure all policies and procedures meet the requirements of external auditing agencies

Child Safe Responsibilities

•       Kyeema holds a policy of zero tolerance to racism and has expectations that staff and volunteers will act on incidents of racism

•       Kyeema has systems to protect children from abuse, will take all allegations very seriously and will respond to them consistently in line with Kyeema’s policies and procedures

•       Kyeema is committed to promoting cultural safety of Aboriginal children, cultural safety of children from culturally and/or linguistically diverse backgrounds and to providing a safe environment for children with a disability

•       Kyeema is committed to ensuring the acceptance and inclusion of participants' and workers' gender identities

Objective of role

Plan, execute and oversee Kyeema policies and procedures ensuring they comply with NDIS practice standards and Australian standards while identifying any areas that may require improvement.

General

Kyeema Support Services Inc. is an innovative service endeavouring to provide the best service possible for people who have a disability. To do so we must remain flexible and it is acknowledged that such flexibility may impact on the key task areas as listed above.

Skills and Qualities required for position of Quality Assurance Officer

The following are a mix of qualities, skills and experience required for the position of Quality Assurance Officer:

•      Key knowledge of NDIS practice standards

•      Ability to analyse changes to laws that impact the disability sector and adapt Kyeema’s policies and procedures to comply with these

•      Organisational Skills

•      Administrative, report writing and IT skills

•      Demonstrated ability to work in a team environment