Seawinds Procedure for Reversing/Refunding Transactions

Supported Employment > Seawinds Nursery > Point of Sale (POS) > Seawinds Procedure for Reversing / Refunding Transactions

Authorised by Seawinds Nursery Manager

Issue Date: 30 October 2023

Seawinds Procedure for Reversing / Refunding Transactions

For EFTPOS Transactions

•      Enter clerk I.D

•      Press management tab – Top right-hand corner

•      Press reverse transaction

•      Select the transaction that needs to be removed- Press view

•      Press Reverse to confirm

•      Present Card – Customer card on EFTPOS handset & enter pin

•      Give the customer copy of EFTPOS receipt

•      Press the close button to return to the main menu

*Partial fund (yellow button) is not available. A full refund will need to be made and a new transaction completed.

For cash refunds

•      Follow the first 4 steps of procedure as above- Return cash to customer from till drawer. Print receipt.

EFTPOS and SWIFTPOS Troubleshooting

For EFTPOS handset issues call Westpac 132 142

For SWIFTPOS program issues call 0411079738

For Internet & Phoneline issues call WTCO 5560 3333

For POS Computer issues call Gunners 55628233

•      EFTPOS handset is not working – Check that it is resting correctly on the cradle.

•      Reset Pin pad OFFLINE ERROR -Press both Yellow (clear) & Func (function) buttons simultaneously.

•      No internet Connection - Red Icon bottom right hand corner on SWIFTPOS lock screen. Remove small USB from cord (located between POS screen and keyboard) and return to main menu.