Support Coordinator

Human Resources > Positions Descriptions > Support Coordinator

Authorised by Human Resource Officer

Revised Date: 3 September 2024

Key Responsibilities

•      Build a trustworthy relationship with participants, carers, families and third parties while maintaining boundaries and privacy

•      Work together with the participant to understand Plan Funding and its purpose, identifying directly what the participant wants to gain from their services and assist them to overcome any challenges that may relate to this

•      Assist the participant to develop knowledge, identify and consider support options, and link the Participant to broader systems of support within the community and surroundings

•      Be aware of the potential for conflict of interest, given that Kyeema offers some of the supports people may require, and work always to the participant’s choice and best interests regarding choice of provider

•      Review and report on participant NDIS plans within the required time frame and budgeting constraints and provide all necessary information to the relevant parties

•      Help the participant prepare for review and report on achieved participant outcomes

•      Undertake and complete all work in line with both internal and external policies and procedures

•      Ensure all work completed meets the requirements of external auditing agencies

•      Comply with and maintain an up to date knowledge of all relevant NDIS practice standards

•      Ensure all support provided to Participants aligns with Kyeema’s Vision and Mission statements

Child Safe Responsibilities

•      Kyeema holds a policy of zero tolerance to racism and has expectations that staff and volunteers will act on incidents of racism

•      Kyeema has systems to protect children from abuse, will take all allegations very seriously and will respond to them consistently in line with Kyeema’s policies and procedures

•      Kyeema is committed to promoting cultural safety of Aboriginal children, cultural safety of children from culturally and/or linguistically diverse backgrounds and to providing a safe environment for children with a disability

•      Kyeema is committed to ensuring the acceptance and inclusion of participants' and workers' gender identities

Objective of Role

Provide high quality and continuous Support Coordination to NDIS participants and facilitate the implementation of all supports identified in a participants plan while maintaining up to date knowledge of all NDIS practice standards.

General

Kyeema Support Services Inc. is an innovative service endeavouring to provide the best service possible for people who have a disability. To do so we must remain flexible, and able to adapt to peoples changing needs. It is acknowledged that such flexibility may impact on the key task areas as listed above. It is the responsibility of the CEO and relevant manager to monitor any significant adjustments to the above as required.

Skills and Qualities required for position of Support Coordinator

The following are a mix of qualities, skills and experience required for the position of Support Coordinator:

•      Key knowledge and understanding of NDIS practice standards

•      Ability to initiate and maintain contacts with a broad range of people and community organisations

•      Ability to relate to the people we support, families and staff and other stakeholders of Kyeema

•      Organisational Skills including time management and strategic planning to achieve participant goals within their individual plan budget.

•      Administrative, report writing and IT skills