Human Resources > Position Descriptions > Team Leader
Authorised by Chief Executive Officer
Revised Date: 24 October 2024
Position: Team Leader
Award and Condition: Kyeema Enterprise Agreement
Responsible to: Support Services Manager and ultimately the Chief Executive Officer
Hours: By Arrangement
Location: 50 Lalor Street, Portland
Objective of Role
Provide high quality participant-focused support by rostering and supervising support worker teams to help participants achieve the goals determined by them and their families/nominees.
Key Responsibilities
•Conduct intake interviews, establish Goals and Actions plans for participants, document participant goals and achievements and maintain regular communication with participants
•Become familiar with Carelink rostering and case-notes system
•Become familiar with Sentrient learning management system
•Participate in the On Call roster as required
•Update participant or staff contact changes
•Maintain current knowledge of all relevant practice standards and comply with these
•Assist other Team Leaders to complete support worker timesheets fortnightly
Child Safe Responsibilities
•Kyeema holds a policy of zero tolerance to racism and has expectations that staff and volunteers will act on incidents of racism
•Kyeema has systems to protect children from abuse, will take all allegations very seriously and will respond to them consistently in line with Kyeema’s policies and procedures
•Kyeema is committed to promoting cultural safety of Aboriginal children, cultural safety of children from culturally and/or linguistically diverse backgrounds and to providing a safe environment for children with a disability
•Kyeema is committed to ensuring the acceptance and inclusion of participants' and workers' gender identities
Participant-orientated tasks
•Conduct intake interviews with new participants and relevant parties ensuring you complete the relevant paperwork including but not limited to information forms, health plans, schedule of supports and support goals and actions.
•Ensure participants are actively involved in the establishment of their Goals and Actions plans
•Maintain regular contact with participants, checking on their wellbeing when necessary and documenting the outcome
•Respond to participant need/wish for change to agreed supports
•Ensure participants and/or nominees remain informed in the most appropriate way about their rostered supports and any changes
•Provide support, information and referrals to participants
•Research community options and activities for participants to engage in
•Liaise with direct support workers, mentoring them to take as much responsibility as possible on behalf of the participant
•Understand the different NDIS supports and how a participant’s funds may or may not be used
•Become familiar with the way the NDIS Pricing and Price Limits document works
•Communicate with Support Coordinators as required to advance participant outcomes
•Document participant goals and achievements, keeping evidence of participant choices and changes by the way of case notes and photos
Administration tasks
•In consultation with participants/nominees, create Schedules of Support and Service Agreements
•Ensure the update and signing of necessary forms, agreements and participant consents at the commencement of each new NDIS Plan or annually as required
•Undertake written and verbal reporting as required
•Answer phones, communicate results to relevant parties, make notes in Carelink
•Liaise with participants, families, carers and third parties via phone, written communication and video conferencing
•Undertake additional responsibilities sometimes, as requested by the Supports Manager
•Update Carelink roster to charge for team leader face-to-face-time and for allowable non face-to-face time
On Call Roster
•Update On Call information including things such as current employee & participant contact details and notes
•Participate in the On Call roster as needed on weekends and public holidays, arranging a swap with another Team Leader if unable to be on call on your allocated weekend or public holiday. Provide advice and support for direct support workers while on On Call duty.
•Be aware of knowledge & role limitations when staffing the On Call & know when to call for support from Supports Manager or another Team Leader
Quality Assurance
•Maintain up to date knowledge on NDIS practice standards
•Work in accordance with Kyeema’s policies and procedures
•Maintain knowledge of policies and practices relating but not limited to medication assistance and errors, and incident reporting
•Maintain up to date knowledge of the various incident reporting pathways or know who to approach if you are unsure
•Liaise with the Supports Manager & HR/Training Coordinator regarding additional training requirements
Reporting
•Ensure that all record keeping complies with Kyeema’s requirements and the standards for defensible documentation
•Attend and participate in Team Leader meetings exchanging relevant information with Supports Manager and other Team Leaders
•Provide relevant information regarding program and projects to workers both in a verbal or written manner
Carelink Client Management System
•Add new participant information to Carelink
•Confidently use Carelink for rostering rules, rostering shifts, staff availability and participant preferences.
•Ensure staff can access Carelink on their mobiles so they can keep up to date with roster changes
•Continuously monitor shift notes written in Carelink by staff
•Assist with Timesheets as required each fortnight. Check for clashes or discrepancies on staff rosters
Financial
•Prepare & lodge Schedule of Supports for participants
•Plan reviews & prepare quotes and letters on behalf of participants
•Monitor participant funding packages
•Assist in reviewing participant NDIS plan if required
General
Kyeema Support Services endeavours to provide the best service possible for people who have a disability. Over time the sector and participants change.
The ability to adapt to the organisation’s changing needs is important. It is acknowledged that such flexibility may impact on the key task areas as listed above. It is the responsibility of all parties to monitor any significant adjustments to duties and to negotiate amendments to the above as required.
Skills, Qualities, Values required for position of Team Leader
The following are a mix of qualities, skills and experience required for the position of Team Leader:
•Strong-decision making skills, good judgement and the ability to effectively advocate on behalf of participants
•The ability to relate to participants, families, staff and other stakeholders of Kyeema
•Excellent organisational skills
•Administrative, report writing and IT skills appropriate to the software used
•Demonstrated ability to work in a team environment including communicate in a respectful and professional manner with colleagues
•Neat and professional presentation appropriate to someone who is a representative face of Kyeema