Human Resources > Position Descriptions > Management & Administration > Windward Industries Manager
Authorised by Human Resource Officer
Revised Date: 06 June 2022
Position: Windward Industries Manager
Award and Condition: Kyeema Enterprise Agreement
Responsible to: Chief Executive Officer
Hours: Full time
Location: 50 Lalor Street, Portland & in the community
Objective of Role
Management of Windward Industries is a frontline management role to support, mentor and oversee the day-to-day planning and running of Windward Industries while providing support and guidance to supported employees and support workers.
This is undertaken within the guidelines for disability employment support & the workplace requirements of Alcoa at the Portland Aluminium Smelter site.
Key Responsibilities
•Ensure that the operation of Kyeema’s Supported Employment enterprise, Windward Industries, is consistent with established business practices and with the principles of NDIS supported employment
•Initiate changes to Windward Industries operations where required to improve effectiveness
•Assist participants to transition into supported employment and provide ongoing guidance and support
•Assist participants to build skills and professional networks in a supported environment
•Assist, guide and support direct support staff and supported employees to carry out their job to the best of their ability by clearly defining their role and responsibilities and providing them with adequate resources and training
•Identify and implement strategies to ensure continuous improvement of services
•Maintain professional networks within the community and surroundings
•Maintain high quality professional customer service skills
•Act as a role model and advocate for the best outcomes for people with a disability
•Build a trustworthy relationship with participants, carers, families and third parties while maintaining boundaries and privacy
•Ensure work practices meet the current Occupational Health and Safety Act 2004 and Regulations, including site requirements, and respond swiftly where this is not so
•Undertake and complete all work in line with both internal and external policies and procedures
•Ensure all work completed meets the requirements of external auditing agencies
•Comply with and maintain an up to date knowledge of all relevant NDIS practice standards
•Ensure all support provided to Supported Employees aligns with Kyeema’s Vision and Mission statements
•Actively contribute to ongoing monitoring and review of own work practices
•Provide a safe, supported and healthy environment for all workers, including monitoring wellbeing
Child Safe Responsibilities
•Kyeema holds a policy of zero tolerance to racism and has expectations that staff and volunteers will act on incidents of racism
•Kyeema has systems to protect children from abuse, will take all allegations very seriously and will respond to them consistently in line with Kyeema’s policies and procedures
•Kyeema is committed to promoting cultural safety of Aboriginal children, cultural safety of children from culturally and/or linguistically diverse backgrounds and to providing a safe environment for children with a disability
•Kyeema is committed to ensuring the acceptance and inclusion of participants' and workers' gender identities
Operations
Liaise with customers in a professional manner to develop the scope and frequency of work required
•Take a “hands-on” role in the manual operational tasks associated with all tasks
•Guide, co-ordinate, encourage and direct support staff and supported employees in all tasks
•Assist and guide staff in the documentation, and review of programs, job, task analysis and record keeping
•Help develop employment/support plan goals that best meet the needs of the supported employees
•Ensure all contractual obligations are met
•Assist in marketing and advertising of Windward Industries
Staffing
•Supervise Windward Industries support staff and supported employees, including addressing any performance management concerns in a timely manner
•Maintain responsibility for staff recruitment and inductions, in liaison with other relevant managers and the CEO and taking into consideration supported employees’ NDIS plans and funding
•Maintain an efficient rostering system, covering any staff absences where necessary
•Assist, guide and support direct support staff and supported employees to carry out their job to the best of their ability by clearly defining their roles and responsibilities and providing them with adequate resources and training
Training
•Seek relevant training opportunities for professional development
•Identify initial and ongoing training needs of supported employees and determine the best method to provide this training
Quality Assurance
•Be aware of the disability practice standards
•Participate in Kyeema’s quality improvement processes
•Support Occupational Health & Safety policies and procedures
•Contribute to the supported employees individual planning process, including but not limited to support plans and annual reviews
Reporting
•Report relevant projects and activities to Management Team Meetings.
•Participate in Board or Subcommittee meetings if requested to do so by the CEO.
•Ensure support staff complete any incident reporting documentation for sign- off and action
•Ensure all relevant operational reports are provided to the Finance Manager in a timely manner
•Ensure that all record keeping complies with organisational requirements
Facilities and Equipment
•Ensure general cleanliness and presentation of areas used by Windward Industries including but not limited to vehicles and equipment
•Ensure servicing and maintenance of Windward Industries vehicle
•Organise, when required, maintenance to Windward Industries facilities and equipment
Other
•Be actively involved in long term planning, with particular emphasis on matters pertaining to own work area
•Oversee input into Kyeema Newsletter and Kyeema’s social media
Financial and Budget
•Develop budgets for Windward industries in liaison with the Finance team if requested
•Monitor financial sustainability of own work areas by use of Profit and Loss reporting from the Finance team
•Prepare funding submissions, where appropriate, for special projects or equipment.
General
Kyeema Support Services endeavours to provide the best service possible for people who have a disability. To do so we must remain flexible, and able to adapt to peoples changing needs. It is acknowledged that such flexibility may impact on the key task areas as listed above. It is the responsibility of the Windward Manager and the CEO and Finance team to monitor any significant adjustments to the above as required.
Skills and Qualities required for position of Windward Industries Manager
The following are a mix of qualities, skills and experience required for the position of Windward Industries Manager
•An understanding of the NDIS’ Supported Employment model
•The ability to think quickly and provide hands on approach to emergency situations
•Key knowledge and understanding of NDIS practice standards
•Ability to initiate and maintain contacts with a broad range of people and community organisations
•Ability to relate to the people we support, families and staff and other stakeholders of Kyeema
•Organisational Skills
•Administrative, report writing and IT skills as required for the software in use
•Demonstrated ability to work in a team environment
•Demonstrated ability to abide by Occupational Health & Safety Regulations