Quality Assurance
Authorised by Chief Executive Officer
Revised Date 30 March 2022
Principles
Kyeema Support Services’ Quality Assurance is underpinned by the following principles:
• Participant focus
• Leadership
• Involvement of participants and staff in identifying improvements
• A process approach to continual improvement
Kyeema values input from families, participants, the Board and Kyeema staff in the continuous improvement processes.
The Quality Assurance processes provide the basis for continued self-examination that aims to achieve high standards and outcomes for participants and staff at Kyeema
Roles & Responsibilities
Chief Executive Officer
The CEO of Kyeema has ultimate responsibility for Kyeema’s quality assurance
The CEO has the primary responsibilities to ensure that the organisation complies with Disability Standards and all other legislation relevant to its operation.
The status of the quality system is monitored by internal auditing and management review in order to assure compliance.
In particular, the CEO has responsibility for:
• Reviewing the organisational relationships as they affect quality and developing proposals for improvement
• Determining and reporting the principal causes of quality losses and non-conformances identified at audit
• Verifying that improvement actions are effective
• Provision of appropriate training and resources to staff to enable the quality systems to be properly maintained and used to generate quality improvements.
• Identifying problems affecting quality and recommending corrective action.
Managers
Managers shall be responsible for:
• The quality of work carried out by all personnel within their area of control
• Verifying that approved procedures are adopted within their work area
• Ensuring that all staff under their control are adequately trained and experienced to perform their duties correctly
• Ensuring that all staff under their control are familiar with organisational procedures and have ready access to them and understand them
• Implementing effective corrective actions in their area of control.
Document Controllers
Document Controllers are delegated people with appropriate training who are responsible for the updating and management of all documents within Kyeema’s electronic Quality Management System.
Procedures
Kyeema’s Continuous Quality Improvement procedures include formal means such as audits by the QA Officer and less systematic channels such as individual requests and observation.
Other referrals for improvement activities
Quality improvements may be instigated by means such as OH&S meetings, participant Speaking Up meetings, Family & Carer Catch-Ups, changed government standards and guidelines, staff meetings and management review of procedures.
Quality Improvement Plans
These are an aid to documenting and reporting on improvements suggested from both external and internal sources.
Quality Improvement Plan Template QAF-05
Kyeema aims to provide a high standard of support to people with disabilities in a safe and professional manner.
This will be achieved by compliance with the current government funding agreements, government acts and standards and other legislative requirements and a focus on safe and participant-focused supports.
Related Policies, Procedures and Documents:
Quality Management System Structure and Content
Quality Improvement Plan Template QAF-05
Kyeema Internal Audit Schedule QAF-07
Kyeema Audit Tool QAF-08
Kyeema Action Plan QAF-09
Audit Interview Schedule QAF-03
Internal Audit Report Template QAF-12